CWI Franchise Support Center
Franchisee and Employee Training Schedule

CREATIVE WEBSITES Inc. sm
INCREDIBLE WEBSITE SOLUTIONS sm (CWI)
“When the best is barely good enough” sm


CREATIVE WEBSITES INC.

TRAINING SCHEDULE - DAY ONE


SATURDAY -  ADMINISTRATION TRAINING

Who should attend:      Franchise Owners, Office Manager,
Sales Manager, Website Production Staff

09:00-9:15             Housekeeping
0915:-9:45             Welcome and Introductions
09:45-10:30          Policy and Procedures Manual Overview
10:30-10:45          Break
10:45-12:00          Policy and Procedures Overview continued
12:00-01:00          Lunch provided by CWI Corp. Office
01:00-02:30          Policy and Procedures Manual continued      
02:30-02:45          Break
02:45-04:00          Policy and Procedures continued
04:00-04:15          Break
04:15-04:30          Homework Assignment Review
Each trainee should bring their own laptop and high speed internet wireless card.  We suggest Verizon for your internet card because of our positive experience with reception in the various areas in which we travel.
(We do not have a financial endorsement agreement with Verizon.)


CREATIVE WEBSITES INC.


TRAINING SCHEDULE - DAY TWO


SUNDAY -  ADMINISTRATION TRAINING


Who should attend:      Franchise Owners, Office Manager,
Sales Manager, Website Production Staff
08:00-08:30          Review Homework Assignments
08:30-10:30          Vendor Relationships
CWI Relationship - What can CWI do for you?
10:30-10:45          Break
10:45-11:00          Website Development Basics
Features and Benefits and Costs
11:00-12:00          Website Development Continued
Contact CWI Franchise Support Center to set up
initial website software, domain name, etc.  All websites must be set up through
CWI initially so we get all the discounts possible for the franchise system.  Why?
12:00-01:00          Lunch on your own
01:00-02:00          Website Software.  Existing customer website, free
                                    analysis software use and access, and website
                                    development.  Start Building Your First Website.
02:00-02:15          Website Software and Website Development
continued
02:15-02:30          Break
02:30-05:30          Build your own first Website using
CWI Vendor Software.
05:30-06:00          Homework Assignments
                       


CREATIVE WEBSITES INC.


TRAINING SCHEDULE - DAY 3

MONDAY - SALES TRAINING (Session 1)

Who should attend:      Franchise Owners, Sales Managers,
Sales Representatives
09:00-10:00          House Keeping, Rules Training Overview,
                                    Introductions, Mission Statement
10:00-10:30          How do we improve productivity?
10:45-11:00          Sales Rules
11:00-11:45          Personal and Business Goals, Time Management
11:45-12:00          Sales Approach
12:00-01:00          Lunch on your own
01:00-02:00          The Characteristics of a Professional Sales Rep.
02:00-02:30          Ethics
02:30-02:45          Break
02:45-04:30          Power of First Impressions
04:30-04:45          Overcoming Call Reluctancy
04:45-05:00          Homework Assignment - Stages 1 and 2
MONDAY - ADMINISTRATIVE TRAINING (Continued) (Session 2)
                                                Conducted by Alison Wood
Who should attend:      Office Manager, Website Production Staff
09:00-05:00          Website Production continued
Features and Benefits and other website details
15 Minute breaks at 10:30 and 3:00

CREATIVE WEBSITES INC.


TRAINING SCHEDULE - DAY 4


TUESDAY - SALES TRAINING (Session 2)

Who should attend:      Franchise Owners, Sales Managers,
Sales Representatives

08:30-09:00          Homework Assignment Review
09:00-10:00          Communications
10:00-10:45          Customer Interaction Methods
10:45-11:00          Break
11:00-11:45          Listening Skills
11:45-12:00          Questioning Skills
12:00-01:00          Lunch on your own
01:00-02:00          In-Class Homework Completion
02:00-02:30          Website Features and Benefits
02:30-02:45          Break
02:45-04:00          Customer Interview and Website Pricing
04:00-04:45          Sales and Marketing Supplies and
Forms and Reports
04:45-05:00          Homework Assignments
                                    Complete Crew Member Stage Summary
TUESDAY - ADMINISTRATIVE TRAINING (Continued) (Session 3)
                                                Conducted by Alison Wood
Who should attend:      Office Manager, Website Production Staff
09:00-05:00          Website Production continued
Features and Benefits and other website details
15 Minute breaks at 10:30 and 3:00

CREATIVE WEBSITES INC.


TRAINING SCHEDULE - DAY 5


WEDNESDAY - SALES TRAINING (Session 3)

Who should attend:      Franchise Owners, Sales Managers,
Sales Representatives

08:30-09:15          Review Homework Assignments
09:15-09:45          CWI Procedures 
09:45-10:15          Pre-sale Preparation
10:15-10:30          Break
10:30-11:30          Prospecting
11:30-12:00          Telephone Techniques
12:00-01:00          Lunch on your own
01:00-03:00          Product Knowledge continued
03:00-03:15          Break
03:15-04:30          The Selling Process
04:30-05:15          Customer Service and Follow Through
05:15-06:00          Sales Presentation Script
WEDNESDAY - ADMINISTRATIVE TRAINING (Cont.) (Session 4)
                                                Conducted by Alison Wood
Who should attend:      Office Manager, Website Production Staff
09:00-05:00          Website Production Continued
Features and Benefits and other website details
15 Minute breaks at 10:30 and 3:00


CREATIVE WEBSITES INC


TRAINING SCHEDULE - DAY 6


THURSDAY - SALES TRAINING (Session 4)

Who should attend:      Franchise Owners, Sales Managers,
Sales Representatives

09:00-09:30          Review Homework Assignments
09:30-10:30          Forms, Reports and Procedures
10:30-10:45          Break
10:45-11:00          Reports continued
11:00-11:15          Sales and Marketing Supplies continued
11:15-12:00          Product Knowledge
12:00-01:00          Lunch provided by CWI Corp. Office
01:00-02:30          Product Knowledge continued
02:30-02:45          Break
02:45-04:30          Review Policy and Procedures Manual
04:30-04:45          Homework Assignments
04:45-05:00          Complete Team Member Stage Summary
THURSDAY - ADMINISTRATIVE TRAINING (Cont.) (Session 5)
                                                Conducted by Alison Wood
Who should attend:      Office Manager, Website Production Staff
09:00-05:00          Website Production continued
Features and Benefits and other website details
15 Minute breaks at 10:30 and 3:00

 

CREATIVE WEBSITES INC


TRAINING SCHEDULE - DAY 7


FRIDAY- SALES TRAINING (Session 5)

Who should attend:      Franchise Owners, Sales Managers,
Sales Representatives

09:00-12:00          Questions and Answers, Sales Flip Chart
Write your own sales presentation. 
Practice presentations.
12:00-01:00          Lunch on your own
01:00-04:00          Website Development, Build a Website, Referrals,
                                    and Initial Website Pricing and Add-ons.
                                    Qualification Test - You may use the manuals.
04:00-04:15          Training Evaluation and Graduation Presentation


CREATIVE WEBSITES INC


TRAINING SCHEDULE - DAY 8


SATURDAY – MANAGEMENT AND FRANCHISE LICENSEE TRAINING


Who should attend:      Franchise Owners, Managers and

Administrative Managers

09:00-12:00          Franchise owner management training and
cost breakdown.
12:00-01:00          Lunch provided By CWI Corp. Office
01:00-04:30          Business Trends, Management Trends, Goals,
                                    Discipline, Employee Motivation and
Measuring Activities
                                    Questions and Answers
Graduation Presentation